RESUME

To help people select and use innovative, appropriate technology effectively.

Over 20 years of operations and technical management and consulting experience, 12 in the nonprofit sector.  Project manager and/or lead consultant on as many as 15 active contracts at a time.  Supervision of management, professional, technical and clerical employees in highly visible service departments.  Experience in strengthening internal and external customer relationships through the hiring and development of superb staff and contract labor, infusing them with a customer-service orientation.  Development of programs to assist organizations with technology through education. Strong communication skills, helping to bridge the gap between the business and technology groups during design and implementation phases.

Professional Experience

Owner/Operator

The firm, established by Hanback in 2000, focuses on small- and medium-sized businesses, with an emphasis on nonprofits. She has developed web sites for Wally (Famous) Amos, Kansas City Fountains Foundation,The Family Conservancy, and many others.

The firm specializes in web design, information management and training.

Director, Information Services
Responsible for technology consulting services and internal computer operations.

Key accomplishments:

• Assisted with design and responsible for build-out of office expansion

• Conceived, obtained funding and developed the Technology Assistance Program - a membership organization designed to assist nonprofits with technology-related problems

• Successfully requested and managed grants totaling over $300,000

• Developed successful computer application training program for nonprofits

• Planned and co-authored the Year 2000 Survival Guide for Nonprofits

• Developed hardware and networking consulting business through the use of contract labor

• Developed and managed web consulting business, either by doing the work or through the use of contract labor

• Local Host for Year 2000 Circuit Rider Roundup

• Helped plan and implement the first and third and fourth Day of Service during the Circuit Rider Roundup.

Manager, Information Technology
Responsible for office technology management, directing all technical activities for an organization with an annual budget of over $600,000 and managing a 10 user LAN.  Served as primary staff on all data and technology issues.

• Installed and administered NT network

• Directed and administered all agency management data

• Trained staff on computer usage

• Implemented software and hardware upgrades as needed

• Developed tracking and management system for 1,500 book library

Manager Information Services
Responsible for supervision of 25-staff medical litigation word processing and data entry departments.

Key Accomplishments:

• Authored training manuals and trained users

• Tested programs for errors before implementation

• Set up and configured hardware for maximum efficiency

• Coordinated hardware maintenance repairs and upgrades

• Created systems procedures and documentation for daily operations

• Acted as liaison between users and programmers

• Managed IBM System 36, IBM PC’s, DEC MicroVAX II

• Emporia State University
     Masters of Science in Instructional
     Technology, 2004 - Emporia was    chosen as one of the 10 Leading    Schools of Education by George    Lucas' EDUTOPIA

• Park University, Parkville, MO
      Bachelor of Science,  1994 
      Major:  Business Administration
      Magna Cum Laude

• Kansas City Business College
      Kansas City, MO
      Court Reporting Degree, 1975

Technology Training

Macromedia Dreamweaver and Fireworks, Adobe Photoshop, Microsoft Access and Word;  Project management workshops; Java scripting; HTML; VAX/VMX utilities and commands/system management; dBase; DOS; RPGII

Educational Training

Great Teachers 2004, Thompson Course Technology 2005 Technology Training

Management Training

• Total Quality Management; numerous management, motivation and supervision seminars

• Board of Directors, Tonganoxie Chamber of Commerce, Vice President - 2006

• Facilitator - CANBE.org Technology Leadership Circle

• Web Site Chair - Leave A Legacy

• Adjunct Committee, Kansas City Kansas Community College

• Recipient, 2000 President's Award - Greater Kansas City Council on Philanthropy

• Board Member, Coalition for Positive Family Relationships 

• Chairperson, TogetherNET committee

• Computer Coordinator, Tonganoxie Country Co-Op

• Swimming Up Stream Award, 2000 and 2002 - Circuit Riders

Training Experience

College Credit Classes:

• Developed and taught Windows and Office XP online for Kansas City Kansas Community College since Spring, 2001

• HTML on ground for Kansas City Kansas Community College

• Microsoft Word, Excel, Access and PowerPoint for Sanford-Brown College

Training:

• Developed and taught classes at Johnson County Library on Planning a web site, designing a web site, Dreamweaver, Photoshop and Fireworks.

• Taught classes in Microsoft Word, Excel, Access and PowerPoint for North Kansas City Library.

• Trained and mentored users on applications

• Trained users to function independently on a variety of computer tasks and applications

• Authored training manuals for orientation, billing and problem solving

• Conducted training sessions on software upgrades

• Created and implemented training manuals for computer operators for medical database and daily computer operations